Guidance

DfT Independent complaint assessors: terms of reference

Sets out the terms of reference for the Department for Transport's independent complaint assessors (ICAs).

• From: Department for Transport
• Published: 24 October 2022

Documents

DfT independent complaint assessors: terms of reference

HTML

ICA referral form for completion by the department or DfT body

ODT, 18.5 KB

This file is in an OpenDocument format

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email webmasterdft@dft.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The terms of reference for the Department for Transport’s ICAs aims to support cooperation and coordination between this department, its agencies and other bodies.

A template ICA referral form is supplied.

Published 24 October 2022