Corporate report

Department for Social Development complaints: Annual report by the Independent Case Examiner 2013 to 2014

Information about work on complaints against the Social Security Agency and Child Maintenance Service in Northern Ireland for 2013 to 2014.

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The Independent Case Examiner (ICE) reviews complaints made by users of certain government agencies and businesses that deal with benefits and financial support.

This report is about the work carried out between 1 April 2013 and 31 March 2014 for the Department for Social Development in Northern Ireland and its Social Security Agency and Child Maintenance Service.