Our vision is:
- We will seek to provide digital services which are so good that everyone who can use them chooses to do so.
- Where our customers are genuinely unable to use digital channels, we will ensure alternatives are available.
- Our priority is our customers and the efficient delivery of our policies. Where this still requires face-to-face interaction, we will seek to integrate that with our digital services.
- We will develop and manage digital services in line with the new cross-government ‘digital by default service standard’.
Digital is an important element of Defra’s current and future service delivery, and we support the cross-government initiatives led by the Government Digital Service (GDS) in the Cabinet Office.