Addition of: DAO internal quality assurance policy.
Updated: DAO malpractice or maladministration reporting form.
Addition of DAO forms: recognition of prior learning (RPL) personnel data consent form, EQA centre feedback form, enquiry form, appeal form, reasonable adjustment request form, special consideration request form and complaints form.
Added equal opportunities monitoring process policy.
Added DAO equality of opportunity policy.
Removed date brackets from the following: DAO recognition of prior learning policy and
DAO online learning policy.
Changed document name: from DAO malpractice and maladministration policy and procedure to ‘Malpractice Policy’.
Addition of updated DAO conflict of interest policy and form.
Updated DAO online learning policy.
Updated the DAO enquiry and appeals policy.
Added DAO recognition of prior learning policy (updated 16 April 2020).
Updated DAO complaints policy added.
Added the new version of the data protection policy.
Addition of updated direct claims policy.
Updated Sanctions Policy added.
Updated: DAO Malpractice policy and added Whistleblower policy.
Replacement forms added: DAO consideration form and reasonable adjustment form. Updated reasonable adjustment and special consideration policy added.
Replacement of DOA sanctions policy and DOA customer service statement.
DAO conflict of interest policy updated with version 5 for April 2019.
Updated and replaced the DAO malpractice and maladministration policy and procedure handbook.
Added the DAO Enquiry and Appeals Policy.
Added the DAO Recognition of Prior Learning Policy.
Updated the DAO data protection policy and reasonable adjustment and special consideration policy.
Updated all of the current DAO forms.
Added Direct Claims Policy and Malpractice or Maladministration Reporting Form.
Updated the DAO Sanctions Policy and DAO Conflict of interest policy and added the DAO online learning policy and added the DAO customer service statement.
Added the DAO withdrawal policy.
Updated the DAO complaints policy.
Added the appeal form, enquiry form and complaints form.
Updated the DAO malpractice and maladministration policy and procedure document.