DAO policies

Defence Awarding Organisation policies, including conflict of interest and equal opportunities.


DAO complaints policy

DAO conflict of interest policy

DAO customer service statement

DAO data protection policy

DAO direct claims policy

DAO enquiry and appeals policy

DAO equality of opportunity policy

DAO online learning policy

DAO sanctions policy

DAO withdrawal policy

DAO appeal form

DAO complaints form

DAO enquiry form

DAO special considerations form


If you have any queries regarding DAO policies, or forms, then please contact DAO directly on Civilian: 01793 314187, Military: 96161 4187 or email external:

Published 6 July 2017
Last updated 26 September 2018 + show all updates
  1. Updated and replaced the DAO malpractice and maladministration policy and procedure handbook.
  2. Added the DAO Enquiry and Appeals Policy.
  3. Added the DAO Recognition of Prior Learning Policy.
  4. Updated the DAO data protection policy and reasonable adjustment and special consideration policy.
  5. Updated all of the current DAO forms.
  6. Added Direct Claims Policy and Malpractice or Maladministration Reporting Form.
  7. Updated the DAO Sanctions Policy and DAO Conflict of interest policy and added the DAO online learning policy and added the DAO customer service statement.
  8. Added the DAO withdrawal policy.
  9. Updated the DAO complaints policy.
  10. Added the appeal form, enquiry form and complaints form.
  11. Updated the DAO malpractice and maladministration policy and procedure document.
  12. Added contact details.
  13. First published.