Customs Administrative Burden Wave 2
The research was conducted with a sample of traders and intermediary declarants, examining the administrative burden when completing various customs processes.
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HMRC commissioned Ipsos to conduct a telephone survey among trader and customs intermediary declarants focusing on six customs processes to help update HMRC’s customs administrative burden estimates. The term declarant is used to describe the individual logging the declaration including customs declarations and other processes by which import and export information is provided to HMRC. The study builds on a survey conducted by Ipsos in 2023 examining the time and cost spent by traders submitting different customs declarations.
This wave’s survey, consisting of a random probability telephone survey of 460 declarants, focused on understanding the processes involved, the administrative and internal financial costs and burden to declarants of complying with HMRC customs processes. The study also included a qualitative phase, consisting of 15 in-depth telephone interviews, exploring knowledge of the changes to the Safety & Security process introduced on 31 January 2025.