Research and analysis

Customer tracking survey 2016/17 findings

Measuring Council Tax and non-domestic rating customer perceptions.

From:
Valuation Office Agency
Published
15 December 2020

Documents

Customer tracking survey 2016 to 2017 Council Tax (CT) annual report

PDF, 593 KB, 13 pages

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Customer tracking survey 2016 to 2017 non domestic rates (NDR) annual report

PDF, 809 KB, 25 pages

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Customer tracking survey 2016 to 2017 technical report

PDF, 1.05 MB, 80 pages

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Details

The Customer Tracking Survey measured Council Tax and business rates customer perceptions of the VOA’s appeals process in 2016 / 2017, their views of their communication with the VOA and if applicable their Agent, and their views on what improvements could be made to VOA processes. This report is from 2017.

Published 15 December 2020