Corporate report

Customer Satisfaction Research 2014/2015

An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.



This research was conducted to enable the Insolvency Service to gain a better understanding of customer expectations and perceptions of the services it offers. The research found that overall satisfaction with the Insolvency Service is high, with 8 in 10 of those surveyed describing themselves as either very or quite satisfied with the service they receive.