Guidance

Customer Insight privacy notice

This notice tells you about personal data collection and processing by the Customer Insight team at the Rural Payments Agency (RPA).

• From: Rural Payments Agency
• Published: 24 June 2025
• Last updated: 22 July 2026
  Show all updates

  1. 22 July 2026

     Updated title of 'Customer Insight privacy notice' to 'Customer Insight privacy notice - Membership of RPA Feedback Panel'.

  2. 10 July 2026

     Privacy notice specific to Capital Grants update survey added.

  3. 8 July 2025

     Welsh language version has been updated to include that we may use research findings for training purposes.

  4. 2 July 2025

     Included that we may use research findings for training purposes.

  5. 30 June 2025

     Added Welsh translation of Customer Insight privacy notice.

  6. 24 June 2025

     First published.

Documents

Customer Insight privacy notice - Membership of RPA Feedback Panel

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Customer Insight privacy notice - Capital Grants survey

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Details

The Customer Insight team processes information to improve the services and schemes delivered by RPA.