Guidance

Service family accommodation: customer fact sheets

Information for service personnel and their families about applying for, maintaining and charges for service family accommodation.

• From: Ministry of Defence and Defence Infrastructure Organisation
• Published: 7 August 2009
• Last updated: 2 November 2014
  Show all updates

  1. 2 November 2014

     Removed 'Your service family accommodation: how to make a complaint' and 'application, allocation and entitlement' following changes to contract provider for service families accommodation.

  2. 17 July 2014

     Added updated replacement Application, allocation and entitlement document.

  3. 21 November 2013

     Added updated customer fact sheets 1 to 7.

  4. 24 July 2013

     Added replacement documents for attachments

  5. 7 August 2009

     First published.

This publication was withdrawn on 24 June 2015

This document is now out of date following the introduction of the National Housing Prime contract for Service Family Accommodation (SFA) in the UK. New details can be found at http://www.carillionamey.co.uk.

Documents

Service family accommodation charges: the 4 tier grading system

Ref: Factsheet 1

PDF, 52.2 KB

Service family accommodation: statutory gas safety inspection

Ref: Factsheet 3

PDF, 51.9 KB

Service family accommodation: looking after your home

Ref: Factsheet 4

PDF, 54.9 KB

Loss of entitlement to service family accommodation (SFA)

Ref: Factsheet 5

PDF, 52.7 KB

Retention of service familiy accommodation (SFA)

Ref: Factsheet 6

PDF, 85.7 KB

Details

A list of customer fact sheets produced by Defence Infrastructure Organisation (DIO) Service Delivery Accommodation Team, explaining entitlement and how to apply for service family accommodation (SFA), It also includes fact sheets about maintaining and retaining you SFA.