Service family accommodation: customer fact sheets

Information for service personnel and their families about applying for, maintaining and charges for service family accommodation.

This publication was withdrawn on

This document is now out of date following the introduction of the National Housing Prime contract for Service Family Accommodation (SFA) in the UK. New details can be found at



A list of customer fact sheets produced by Defence Infrastructure Organisation (DIO) Service Delivery Accommodation Team, explaining entitlement and how to apply for service family accommodation (SFA), It also includes fact sheets about maintaining and retaining you SFA.

Published 7 August 2009
Last updated 2 November 2014 + show all updates
  1. Removed 'Your service family accommodation: how to make a complaint' and 'application, allocation and entitlement' following changes to contract provider for service families accommodation.

  2. Added updated replacement Application, allocation and entitlement document.

  3. Added updated customer fact sheets 1 to 7.

  4. Added replacement documents for attachments

  5. First published.