Corporate report

Customer Care Review Report 2025

The report of HM Land Registry's Customer Care Review Committee and the organisation's response.

• From: HM Land Registry
• Published: 29 August 2025

Applies to England and Wales

Documents

HM Land Registry Customer Care Review Report and Recommendations 2025

MS Word Document, 8.62 MB

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HM Land Registry Customer Care Review Report and Recommendations 2025

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Appendix A: Eversheds Sutherland Review

PDF, 488 KB, 32 pages

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Appendix B: HM Land Registry's Response to the Customer Care Review Report 2025

MS Word Document, 54.8 KB

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Appendix B: HM Land Registry's Response to the Customer Care Review Report 2025

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Details

• Customer Care Review Report and Recommendations 2025
• Appendix A: Eversheds Sutherland Review
• Appendix B: HM Land Registry’s Response to the Customer Care Review Report 2025

Published 29 August 2025