Research and analysis

Council Tax customer research 2015/16

Two research reports providing the results from a pilot with Council Tax customers.

Documents

Council Tax qualitative research report

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email onlineservicessyndicationteam@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Council Tax call handling survey research report

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email onlineservicessyndicationteam@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

The first report presents findings from qualitative research that looked at the views of Council Tax customers about two new communication products. The second report presents findings from a survey with Council Tax customers about a new call handling script.