Research and analysis
Council Tax customer research 2015/16
Two research reports providing the results from a pilot with Council Tax customers.
Documents
PDF, 445 KB, 24 pages
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PDF, 89.8 KB, 6 pages
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Details
The first report presents findings from qualitative research that looked at the views of Council Tax customers about two new communication products. The second report presents findings from a survey with Council Tax customers about a new call handling script.
Updates to this page
Published 10 December 2015