Research and analysis

Core Messages: HMRC products

Research on the effectiveness of using Core Messaging in communications.

Document

Core messages

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

This research report focuses on which Core Messages and message elements work and which do not, and more importantly, why.

A core message is text within a communication which represents the main purpose of the communication.