“Continuous Improvement” is a rigorous, ongoing, drive to improve services, processes or products.
“Continuous Improvement” is primarily a way of thinking and working, supported by tools such as Lean. It can be applied to policy, delivery and corporate services alike.
Defra’s Continuous Improvement strategy focuses on delivering the Department’s vision for change between now and April 2014. It is aligned with our Capability Action Plan. It covers both Core Defra and its key delivery bodies.