Corporate report

Continuous improvement strategy

Strategy setting out how we are creating an organisation that is focused on our customers.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


Continuous improvement strategy

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Encouraging and empowering Home Office staff to seek out, support and implement improvements to the way the department operates will bring substantial benefits to the quality, cost-effectiveness and impact of our work.

In 2011 the government approved a continuous improvement strategy for all central government departments, requiring them to introduce and embed continuous improvement principles. This continuous improvement also forms a key aspect of the civil service reform plan. From these principles we have now produced the Home Office continuous improvement strategy.

The strategy sets out how we are creating an organisation that is focused on our customers, using proven techniques from across the public and private sectors to strengthen our delivery, systematically learning and acting on lessons of success and failure of government departments and other sectors.

Read the strategy at the link above.

Published 26 March 2013