Research and analysis

Construction Industry Scheme (CIS): Exploring how HMRC can improve CIS for customers

Research to help HMRC understand how they can improve the Construction Industry Scheme experience for customers.

• From: HM Revenue & Customs
• Published: 1 May 2014

Documents

Exploring how HMRC can improve CIS for customers

Ref: HMRC Research Report 309

PDF, 83.1 KB, 7 pages

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Details

HMRC’s Business Process Re-engineering programme has identified the Construction Industry Scheme (CIS) as a prime candidate for re-design and customer research was needed to understand how the customer experience could be improved.

Published 1 May 2014