Research and analysis

Construction Industry Scheme (CIS): Exploring how HMRC can improve CIS for customers

Research to help HMRC understand how they can improve the Construction Industry Scheme experience for customers.


Exploring how HMRC can improve CIS for customers

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HMRC’s Business Process Re-engineering programme has identified the Construction Industry Scheme (CIS) as a prime candidate for re-design and customer research was needed to understand how the customer experience could be improved.

Published 1 May 2014