Research and analysis

Compliance Perceptions Survey: Merchant Acquirers and Transparent Benchmarking

Follow up to the 2012 quantitative survey, to understand SMEs reaction to use of Merchant Acquirers data and transparent benchmarking.

Documents

Compliance Perceptions Survey: Merchant Acquirers and Transparent Benchmarking

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Details

This research provided the qualitative follow-up to HMRC’s 2012 Compliance Perception Survey, with 30 face-to-face interviews conducted with Small and Medium-sized Enterprises (SMEs). The project explored trends emerging from the survey in more depth, as well as reactions to two new strategic areas:

  • the introduction of Merchant Acquirers data as a tool for detection and deterrence
  • the use of transparent benchmarking to assist compliance
Published 25 March 2014