Guidance

Complaints and correspondence: unacceptable customer behaviour

This guide sets out what you can expect from us and, as communication is a two-way process, what we expect of you when dealing with complaints and correspondence

Documents

Details

The Insolvency Service is committed to providing a professional, fair and efficient service to our customers.

The main way we try to demonstrate this is in our communications with you – whether through general correspondence or in dealing with complaints. This document sets out what you can expect from us and, as communication is a two-way process, what we expect of you.

Published 13 August 2015