If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.
It’s for use by:
new and existing providers
those considering providing customer facing services for the department