Guidance

Complaint resolution core briefing pack: DWP provider guidance

The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.

• From: Department for Work and Pensions
• Published: 1 April 2011
• Last updated: 17 December 2019
  Show all updates

  1. 17 December 2019

     Published new version of the guidance and added an accessible HTML version.

  2. 5 March 2014

     Complaint resolution core briefing pack for DWP Providers updated.

  3. 1 April 2011

     First published.

Documents

Complaint resolution core briefing pack: DWP provider guidance

HTML

Complaint resolution core briefing pack: DWP provider guidance

PDF, 522 KB, 16 pages

Details

The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.

It’s for use by:

• new and existing providers
• those considering providing customer facing services for the department