Guidance

Complaint resolution core briefing pack: DWP provider guidance

The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.

Documents

Complaint resolution core briefing pack: DWP provider guidance

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Details

The complaint resolution core briefing pack contains information and guidance on the DWP provider complaint process.

It’s for use by:

  • new and existing providers
  • those considering providing customer facing services for the department
Published 1 April 2011
Last updated 5 March 2014 + show all updates
  1. Complaint resolution core briefing pack for DWP Providers updated.
  2. First published.