Lloyds Banking Group (LBG) reported the breaches to the Competition and Markets Authority (CMA). These included:
- its failure to issue Switching Leaflets to customers on an annual basis
- its failure to issue 14-day pre-notifications to customers before deducting overdraft charges and debit interest
This letter sets out the action agreed between the CMA and LBG to remedy the breaches of the Order.
For information on the CMA’s review of the NI Banking PCA Order see the case page.