Claims management companies: rules for handling client accounts

Rules on how to set up and operate client accounts, including record-keeping, accounting and monitoring standards.



If your claims management company handle clients’ money then it must follow a number of rules.

These rules cover:

  • paying money into client accounts
  • taking money out of client accounts
  • interest earned
  • accounting
  • keeping records

The regulator can suspend or cancel the authorisation of companies that break these rules.

Published 1 January 2006