Civil Service Pension Recovery Plan Update - 5 October 2026
Updated 5 October 2026
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Some of the team have been working with Capita to ensure that the next phase of the rectification plan addresses the full range of outstanding queries. This complements the work of the Remedial Advisor, Grant Thornton. The Cabinet Office’s next commercial steps will be determined after reports from the remedial advisor and technical audit have been submitted this month.
At the Public Accounts Committee and Public Administration and Constitutional Affairs Committee on 8 July 2026, Capita executives committed to restoring services to standard contractual levels (with some minor exceptions) by 30 September 2026. This was a commitment made to the House, and separate to the rectification plan. Evidence of Capita’s performance against that 30 September deadline will be viewed alongside the rectification plan by the end of October.
Cases over 100 days old as of 30 September
All data quoted has been supplied by Capita as of 30 September. The figures in brackets indicate the difference since the last update:
| Case type over 100 days old from the date the case was created | Total number of affected members | Workable, and to be paid within 15 days | Currently ‘non workable’ and require additional information from a third party |
|---|---|---|---|
| Bereavement | 1,311 (-112) | 262 (-122) | 1,049 (+10) |
| Death in Service | 332 (+9) | 39 (+2) | 291 + 2 in data triage (+7) |
| Ill Health Retirements | 8 (-5) | 0 (-2) | 8 (-3) |
| Payments | 277 (-6) | 89 (+7) | 188 (-13) |
Transition Support Loans
Transition Support Loans are available through employers. Please contact the appropriate team dealing with Transition Support Loans in the department.
Modeller
Capita advised that a new modeller would be available around mid-October.
Pension Saving Statements
Capita is planning this year’s Pension Saving Statement exercise to approx c.10,000 members. Pension Saving Statements will be posted Second Class via Royal Mail around 6 October.
2025/26 Annual Benefit Statements
Capita has committed to producing approximately 53,000 outstanding ABS by the end of October. Please go to the ABS hub on the Civil Service Pension Scheme website for further information.
For more information, read Taskforce Update #18 on the Civil Service Pensions website.