Civil Service Pension Recovery Plan Update - 24 August 2026
Updated 24 August 2026
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Capita has been asked to share details of the Ill Health Retirement and Death in Service cases that are over 150 days old. This is so we can help to clear these cases and Capita can make the necessary payments.
The Government Actuary’s Department will also deploy a number of colleagues to work through some of the oldest and most complex cases. Some of these were old at the point of transfer from the previous administrator.
Cases over 100 days old
Bereavements - Capita has 1,082 cases which are over 100 days old and Capita has all the necessary information to put these into payment; 779 member cases are awaiting a third party response for further information.
Death in Service - Capita is managing 45 death in service which are over 100 days ago and has all the information needed to calculate the award and make the payment. There are a further 242 cases over 100 days where Capita are awaiting information from a third party.
Ill Health Retirement cases - 6 member cases are over 100 days old where Capita is able to start making payments; 12 are with a third party for further information.
Retirement payments - 68 member cases are over 100 days and Capita has all the information needed to make payments; 267 member cases are with a third party and need additional information before a payment can be set up and paid.
For further information, please read the Recovery Plan Updates on the Civil Service Pensions website.