In 2013, the Ministry of Justice commissioned a research consortium to undertake a study to explore the feasibility of conducting a representative and robust survey of civil court users. A civil court user can be involved in a case as a claimant (the person or organisation who started the claim) or as a defendant (the person or organisation who the claim is made against).
The study comprised 2 phases. Phase 1 looked at the suitability of using the HM Courts and Tribunals Service case management system data as a sampling frame; Phase 2 piloted telephone and postal survey approaches to test whether they could deliver robust and reliable data. This report summarises the findings from the feasibility study.