If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email firstname.lastname@example.org.
Please tell us what format you need. It will help us if you say what assistive technology you use.
This report focuses on the design and functionality of the current HM Revenue and Customs’ forms, examines charities’ and Community Amateur Sports Clubs’ current use, experiences and perceptions, and requirements of them, in order to understand what customers would want from a digital process.