Research and analysis

Charities online registration and variations service

Research with charities and Community Amateur Sports Clubs to understand what they would want from a digital process.


Charities online registration and variations service

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This report focuses on the design and functionality of the current HM Revenue and Customs’ forms, examines charities’ and Community Amateur Sports Clubs’ current use, experiences and perceptions, and requirements of them, in order to understand what customers would want from a digital process.

Published 22 July 2014