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Capture Redress Scheme: application form

Complete this form to apply for financial redress for financial losses and harm caused by the Post Office Capture software.

Updates to this page

From:
Department for Business, Innovation, Science and Trade and Department for Business and Trade
Published:
29 October 2025
Last updated:
4 September 2026
Show all updates

  1. The application form has been updated to add clarity to the eligibility criteria and countersignatory requirements. Questions relating to branch details, Capture use and shortfall payments have been made clearer.

  2. The 'Processing applications' section has been updated to explain that there will not be a pause between phases 1 and 2 of the scheme. The new 'Monitoring the scheme and obtaining feedback' explains how feedback on the scheme will be gathered going forward.

  3. The Capture Redress Scheme application form has been updated to prompt for as much detail as possible in section 6 to 10, to ask for the dates that an applicant worked at a Post Office branch and to clarify who must include a countersignatory with their application.

  4. Small changes made to the application form to signpost directly to the countersignatory form, to signpost to a new 'required information and documentation' guidance page and to ask for as much information as possible about how the applicant used the Capture software.

  5. First published.

Documents

Capture Redress Scheme application form

ODT, 36.4 KB

This file is in an OpenDocument format

Details

This application form should be completed by postmasters who experienced financial losses and harm as a result of the Capture software.

It can also be completed by a legal representative or by a personal representative if the postmaster cannot apply for themselves.

GOV.UK Capture Redress Scheme guidance explains how the scheme works and what information you’ll need to provide on your application.

Send your completed application and supporting documentation to captureredress@businessandtrade.gov.uk

Processing applications

When the scheme launched, we initially accepted 150 applications so we could test and refine the process. These 150 applications were part of the scheme’s phase 1.

Having reviewed how the scheme is working, we have decided not to pause applications and have moved into phase 2. This means future applicants can continue to apply without delay.

Monitoring the scheme and obtaining feedback

We will continue to monitor and review how the Capture Redress Scheme is working.

As part of this, Ipsos (an independent research agency) will invite those who have received their final settlement to take part in interviews to provide feedback on their experience. We will use this feedback to inform any changes that may be needed.

Your information

The privacy notice explains how information in the application will be used.

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