Capture Redress Scheme: application form
Complete this form to apply for financial redress for financial losses and harm caused by the Post Office Capture software.
Documents
Details
This application form should be completed by postmasters who experienced financial losses and harm as a result of the Capture software.
It can also be completed by a legal representative or by a personal representative if the postmaster cannot apply for themselves.
GOV.UK Capture Redress Scheme guidance explains how the scheme works and what information you’ll need to provide on your application.
Send your completed application and supporting documentation to captureredress@businessandtrade.gov.uk
Processing applications
The Capture Redress Scheme is processing applications in phases.
You can submit an application for the first phase from 29 October 2025. The Department for Business and Trade (DBT) will accept 150 applications as part of the first phase.
DBT will update this page and the ‘how to apply’ section of the scheme guidance page once group 1 has closed.
Why DBT is processing applications in phases
Because this is a new scheme being done in a new way, DBT wants to ensure it is fair, proportionate and accessible.
DBT will review any lessons from the first phase and make improvements before accepting more applications.
Your information
The privacy notice explains how information in the application will be used.