Capita Contact Management service performance, including the number and type of cases, from October 2012 to September 2013.
FOI Release 29969.
As of 30 September 2013:
the number of cases handed over to Capita
the number of cases that Capita has reported being unable to contact
the type of cases that Capita has been contracted to process
Capita’s service performance against contractually agreed strategic service levels
The information was released on 23 January 2014.
Don’t include personal or financial information like your National Insurance number or credit card details.
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