FOI release

Capita Contact Management service performance from October 2012 to September 2013

Capita Contact Management service performance, including the number and type of cases, from October 2012 to September 2013.



FOI Release 29969.

As of 30 September 2013:

  • the number of cases handed over to Capita

  • the number of cases that Capita has reported being unable to contact

  • the type of cases that Capita has been contracted to process

  • Capita’s service performance against contractually agreed strategic service levels

The information was released on 23 January 2014.

Published 8 April 2014