FOI release

Calls received by the Croydon contact centre

Calls received from members of the public using the 08706067766 number including calls placed, calls answered and average call length.

Detail

FOI release 28455

Between 5 April and 6 August 2013.

  • the number of calls received selecting option 4, enquiry
  • the number of calls answered selecting option 4 enquiry
  • the average waiting time for callers selecting option 4, enquiry
  • the number of calls received selecting option 1, payment
  • the number of calls answered selecting option 1, payment
  • the average waiting time for callers selecting option 1, payment
  • the numbers of staff responding to option 4, enquiry calls
  • the numbers of staff responding to option 1, payment calls

The information was released on 17 October 2013.