Corporate report

Business plan 2010-11

Our 2010-11 business plan sets out our plans for 2010-11 as we continue responding to changing demands which impact the way we collect tax and make the payments which people are entitled to.



The majority of our customers want to pay the right tax and receive the right entitlements at the right time. With the continuing difficult economic climate it remains important that HMRC helps and supports customers fulfil these obligations while relentlessly pursuing those who bend or break the rules. Our objective is to reduce tax losses by an additional £4 billion in 2010-11 and tax credit losses by £1 billion by 31 March 2011.