Corporate report

Building our future: Transforming the way HMRC serves the UK

This briefing explains HMRC's ambitious programme of work in being an effective, efficient and impartial tax and payments authority.

• From: HM Revenue & Customs
• Published: 17 July 2014
• Last updated: 30 July 2015
  Show all updates

  1. 30 July 2015

     Published an updated report for 2015

  2. 17 July 2014

     First published.

Documents

Building our future: Transforming the way HMRC serves the UK

PDF, 87.9 KB, 8 pages

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Details

This briefing outlines our vision to provide our customers with a modern efficient service that is convenient for them.

It explains how we will change our services in order to:

• improve the customer experience
• develop new online services
• increase efficiency