Corporate report

Building our future: Transforming the way HMRC serves the UK

This briefing explains HMRC's ambitious programme of work in being an effective, efficient and impartial tax and payments authority.

Documents

Building our future: Transforming the way HMRC serves the UK

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Details

This briefing outlines our vision to provide our customers with a modern efficient service that is convenient for them.

It explains how we will change our services in order to:

  • improve the customer experience
  • develop new online services
  • increase efficiency
Published 17 July 2014
Last updated 30 July 2015 + show all updates
  1. Published an updated report for 2015

  2. First published.