Corporate report

Building our future: Transforming the way HMRC serves the UK

This briefing explains HMRC's ambitious programme of work in being an effective, efficient and impartial tax and payments authority.

Document

Building our future: Transforming the way HMRC serves the UK

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gsi.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

This briefing outlines our vision to provide our customers with a modern efficient service that is convenient for them.

It explains how we will change our services in order to:

  • improve the customer experience
  • develop new online services
  • increase efficiency
Published 17 July 2014
Last updated 30 July 2015 + show all updates
  1. Published an updated report for 2015
  2. First published.