Guidance

Bailiffs and enforcement agents: national standards

Minimum standards for bailiffs and enforcement agents involved in taking goods from people who owe others money.

From:
Ministry of Justice
Published
6 April 2014

Applies to England and Wales

Documents

Taking control of goods: national standards

PDF, 53.3 KB, 9 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email web.comments@justice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

You should follow these standards if you’re an enforcement agent or a bailiff, or using bailiffs to get your money back.

The standards cover:

  • what you should do if you want to use bailiffs
  • your ethical and professional duties
  • your complaints and disciplinary process
  • times and hours of visits
  • gaining entry to a property
  • taking goods
  • dealing with vulnerable individuals

These standards don’t replace the law, codes of practice or local agreements.

Published 6 April 2014

Related content