Research and analysis

Area road users' satisfaction surveys

Results from our area road users’ satisfaction surveys (ARUSS) in each of our 7 regions.

Documents

South West region: area 1 report May 2015 to October 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

South West region: area 2 report May to October 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

South East region: area 3 report February to July 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

South East region: area 4 report February to July 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

M25 division: area 5 report February to July 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

East region: area 6 report March 2015 to August 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Mid­lands region: area 7 report April 2015 to September 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

East region: area 8 report March 2015 to August 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Mid­lands region: area 9 report April 2015 to September 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

North West region: area 10 report January to June 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

North East and York­shire region: area 12 report June to November 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

North West region: area 13 report January 2015 to June 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

North East and York­shire region: area 14 report June to November 2015

This file may not be suitable for users of assistive technology. Request an accessible format.

If you use assistive technology (eg a screen reader) and need a version of this document in a more accessible format, please email info@highwaysengland.co.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Detail

Since 2006 we have been carrying out a regular rolling programme of Area Road Users’ Satisfaction Surveys (ARUSS) in each of our 7 regions (13 areas).

The questions cover the respondents’ general experiences and perceptions of the network within the area where they live. We use the results to gain understanding about what road users find important and this helps us to improve our services.

If you have any questions about these surveys we would be pleased to hear from you. Please email our customer contact centreinfo@highwaysengland.co.uk.

For more information about how we listen to our customers visit Listening to our customers: feedback reports and surveys