Additional needs adaptations flowchart for SFA

The flowchart provides step-by-step guidance for service families to request adaptations to service family accommodation property.

This publication was withdrawn on

This publication was archived on 1 December 2014. This document is now out of date following the introduction of the National Housing Prime contract for service family accommodation (SFA) in the UK.

New details can be found at



The additional needs adaptations flowchart gives guidance on the various steps for new requests and additional requests that service families need to go through when requesting adaptations to service family accommodation.

Published 9 November 2011
Last updated 19 March 2014 + show all updates
  1. Added updated additional needs flowchart.

  2. Added revised customer guides as team has changed from DIO Operations Accommodation to DIO Service Delivery (SD) Accommodation.

  3. First published.