A guide to the Joint Casualty and Compassionate Centre

This leaflet provides information on who the Joint Casualty and Compassionate Centre are and what they do.



Veterans UK helpline

Veterans UK
Ministry of Defence

Thornton Cleveleys

Normal Service 8.00 am to 5.00 pm Monday to Friday

When the helpline is closed, callers in need of immediate emotional support will be given the option to be routed to The Samaritans 24hr helpline.

Contacting DBS Enquiry Centres

As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.

Veterans UK Enquiry Centre
The phone number is 0808 1914 2 18

Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.

Published 28 October 2016
Last updated 9 August 2019 + show all updates
  1. Replaced with latest version
  2. Replaced leaflet with latest edition
  3. First published.