A guide to the Joint Casualty and Compassionate Centre

This leaflet provides information on who the Joint Casualty and Compassionate Centre are and what they do.



Veterans UK helpline

Veterans UK
Ministry of Defence

Thornton Cleveleys

Normal Service 8.00 am to 5.00 pm Monday to Friday

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Contacting DBS Enquiry Centres

As part of the Ministry of Defence's move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed.

Veterans UK Enquiry Centre
This email address remains the same for now and is
The phone number is 0808 1914 2 18

When this email is updated emails sent to our old email address will be forwarded to the new address for a period of time, but please start using the new email address when it changes.

Our IT network security remains the same. If you need to send sensitive information to DBS, please ensure you are aware of your own or your organisations' IT security procedures, just as you would have done previously.

Published 28 October 2016
Last updated 31 May 2017 + show all updates
  1. Replaced leaflet with latest edition
  2. First published.