Operations and Customer Services Director

Tony Ackroyd

Tony Ackroyd

Contents

Biography

Tony was appointed the Operations and Customer Services Director in June 2014.

Education

Further education includes a Higher National Certificate in Business Studies.

Career

Tony has held a number of senior positions in the private sector including Director of Operations at Nuance, where he was responsible for 8000 employees in a rapidly growing business providing telecoms products across the globe.

Tony has a background in managing Contact Centres including BSkyB limited where he was responsible for overall delivery of services and back office processing functions for all Sky Contact Centres.

Tony has a keen interest in understanding the needs of the customer and providing excellent service. Whilst head of Customer Services at Tesco, a number of initiatives were implemented which won industry awards.

Operations and Customer Services Director

The Operations and Customer Services Director has responsibility for the creation and accurate maintenance of around 90 million driver and vehicle records. The role focuses on the delivery of high quality customer services with a strong emphasis on increasing the availability of digital channels. Efficiency of operational delivery is also a key driver with value for money at the forefront of planning and decision making.