Julie Lennard
Biography
Julie Lennard has been the Chief Executive Officer (CEO) of DVLA since March 2018.
Career
As CEO, Julie leads the digital and business transformation of one of the UK’s biggest multi-channel service organisations, with more than 52 million customers, more than 6,000 staff, and almost £8 billion in revenue collected for the UK government per year. In 2023 to 2024, DVLA processed 95.5 million individual customer transactions of which 84% were processed through digital channels. DVLA also processed 4.4 billion digital interactions that year (the majority of which were automated enquiries between DVLA and other government departments), up from more than 1 billion in 2017 to 2018. In 2023 to 2024 DVLA reached an historic milestone by launching the Driver and vehicles account with the public, which will transform the way customers interact with DVLA.
DVLA is a net contributor to government finances, and in 2023 to 2024 it raised more than £276 million for HM Treasury and the Department for Transport through the sale and processing of personalised registrations and transfers.
Julie joined DVLA in 2014 as Director of Strategy, Policy and Communications, where she was responsible for delivering the organisation’s business strategy and policy development. Julie oversaw a directorate that includes data protection, parliamentary liaison and communications.
Before joining DVLA, Julie worked in several roles at The National Archives. Prior to that she worked for Which?, the largest consumer organisation in Europe, in a range of roles including as a journalist and representing the campaigning organisation to government departments, agencies and other stakeholders at a national and international level.