John-Mark joined Companies House in June 2018 as the Head of Service Delivery. He took up the role of Interim Director of Operations in January 2019.
John-Mark has over 15 years’ experience in the public and private sectors leading large-scale operational teams and specialist social research and statistical functions, in the UK and internationally.
Before joining Companies House, John-Mark had a number of operational roles in the Department of Work and Pensions.
Interim Director of Customer Delivery
The Director of Operations and Customer Delivery oversees the departments that are responsible for:
- maintaining an accurate register of company data
- providing customer support through the contact centre and second line support teams
- the operation of compliance, register integrity and enforcement functions
- official statistics at Companies House