Interim Director of Customer Delivery

John-Mark Frost

John-Mark Frost

Contents

Biography

John-Mark joined Companies House in June 2018 as the Head of Service Delivery. He took up the role of Interim Director of Operations in January 2019.

John-Mark has over 15 years’ experience in the public and private sectors leading large-scale operational teams and specialist social research and statistical functions, in the UK and internationally.

Before joining Companies House, John-Mark had a number of operational roles in the Department of Work and Pensions.

Interim Director of Customer Delivery

The Director of Operations and Customer Delivery oversees the departments that are responsible for:

  • maintaining an accurate register of company data
  • providing customer support through the contact centre and second line support teams
  • the operation of compliance, register integrity and enforcement functions
  • official statistics at Companies House