Helen Measures
Biography
Helen Measures began her career in the Civil Service in 2001 at a local jobcentre and since then has undertaken a range of policy and operational roles across the Civil Service. She has extensive experience leading large-scale operational services, driving transformation and improving access to justice across England and Wales.
Helen was appointed Chief Executive Officer for the Legal Aid Agency (LAA) and Director of Legal Aid Casework in October 2026. Before joining the Legal Aid Agency, Helen was Director of National Services at HM Courts & Tribunals Service (HMCTS), where she had responsibility for Courts and Tribunals Service Centres, National Business Centres and Criminal Fines Collection and Enforcement services, supporting millions of interactions between justice users and the courts and tribunals system each year. Prior to this, Helen was Delivery Director for HMCTS Operations in the North West and, between 2018 and 2021, was responsible for the criminal jurisdiction across England and Wales. In 2020, she led HMCTS’s operational response to the COVID-19 pandemic within the criminal courts.
Outside work, Helen is an Assistant Director at the Great British Music Camps and a school governor at a local primary school.
Chief Executive
The chief executive provides overall leadership of the LAA and works to ensure that legal aid is provided effectively and efficiently in England and Wales.
Previous roles in government
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National Services Director