Amanda Reynolds

Biography

Amanda Reynolds was appointed Director General, Strategy and Transformation in November 2024. Prior to that she was Director General, Service Excellence.

Her previous roles include:

  • Global Partnership Director, Centrica
  • Executive Customer Experience Director, Affinity Water
  • Head of Customer Channels, Nationwide Building Society
  • Head of Transformation, Santander

Previous roles in government

  • Director General, Strategy and Transformation