Personal information charter

This sets out the standards you can expect from UK Export Finance when we collect, hold or use your personal information.

We will follow all applicable UK and EU data protection laws in how we treat your personal information.

Your rights

When UK Export Finance collects, holds, uses or processes in any way your personal data, you are entitled to be told:

  • the purpose for which the data is being used, and our lawful basis for processing it
  • how long we will keep your data and who we will share it with
  • whether it will be transferred or accessed outside the UK or EU, and what legal safeguards are in place to protect it
  • about any rights you may have, including the right to access your information, or to object to its being used
  • about your right to complain to the Information Commissioner if you feel that your personal information has been mishandled
  • about the identity of our Data Protection Officer (an independent advisor on data protection matters)

You are also entitled to have your personal information:

  • protected and kept secure
  • kept accurate and up to date
  • not used for purposes which are incompatible with those for which it was collected
  • kept only for as long as it is needed for the purpose for which it was collected (unless it must be kept as part of the historic record)

Privacy notices

These privacy notices explain in more detail how we will handle your personal data:

How to contact us

Contact us:

  • to get a copy of the personal information we have about you
  • to request general information held by us using your rights under the Freedom of Information Act and the Environmental Information Regulations
  • with any other questions

UK Export Finance
1 Horse Guards Road
London
SW1A 2HQ

Email: information.access@ukexportfinance.gsi.gov.uk

How to contact the Data Protection Officer

Contact UK Export Finance’s Data Protection Officer (DPO) with any concerns about how we handle your personal information.

The DPO is responsible for independent advice and the monitoring of UK Export Finance’s use of personal information.

Data Protection Officer
UK Export Finance
1 Horse Guards Road
London
SW1A 2HQ

Email: DPO@ukexportfinance.gov.uk

Independent advice on data protection and privacy

Contact the Information Commissioner for independent advice about data protection, privacy and data-sharing issues.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Email: casework@ico.org.uk

Telephone: 44 (0)303 123 1113

Textphone: 44 (0)1625 545860

Alternatively, complete this contact form.