Complaints procedure

Make a complaint about the Probation Service

Set out your complaint clearly, including dates and any other details: Submit a complaint to HMPPS – GOV.UK

If you are not happy

If you’re not happy with how we have handled your complaint, you can contact the Prisons and Probation Ombudsman.

Prisoners request and complaints procedure

There is a separate complaints procedure for prisoners. Please refer to the prisoners requests and complaints procedure.

Probation Service complaints procedure

There is a separate process to make a complaint about the delivery of probation services.

Contents