Complaints procedure

Make a complaint about the Probation Service

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Set out your complaint clearly, including dates and any other details, and send it to HMPPSPublicEnquiries@justice.gov.uk.

If you’re not happy

If you’re not happy with how we have handled your complaint, you can contact the Prisons and Probation Ombudsman.

Prisoners request and complaints procedure

There is a separate complaints procedure for prisoners. Please refer to the prisoners requests and complaints procedure (PDF, 930KB, 163 pages).

Probation Service complaints procedure

There is a separate process to make a complaint about the delivery of probation services.