Complaints procedure

How to complain about the standard of service from the CIC Regulator, appeal against decisions and complain about a community interest company (CIC).


How to complain about the standard of service received by the CIC Office

The Office of the Regulator of Community Interest Companies (CIC Regulator) aspires to provide its customers with a high quality, accessible and responsive service.

However, if you believe things have gone wrong, this guide outlines the procedure on how to send us your complaint or comments.

Complaints about the standard of service (PDF, 386 KB, 5 pages)

How to appeal against a decision made by the Regulator

This guide outlines how you appeal against decisions made by the Regulator of Community Interest Companies.

How to appeal against a decision made by the Regulator (PDF, 406 KB, 9 pages)

How to complain about a CIC

This guide explains how to make a complaint about a community interest company (CIC).

Complaints about community interest companies (PDF, 447 KB, 17 pages)

It also specifies the stages and tests that must be applied before the Regulator of Community Interest Companies makes a decision as to whether to act on a complaint.

Complaints and appeals

CIC Regulator
1st Floor
Companies House
Crown Way
Cardiff
CF14 3UZ

Email cicregulator@companieshouse.gov.uk

24-hour voicemail service 029 2150 7420