About us

The National Probation Service is a statutory criminal justice service that supervises high-risk offenders released into the community.

We work with around 30,000 offenders a year, supporting their rehabilitation while protecting the public.

Who we are

The National Probation Service was set up on 1 June 2014, along with 21 community rehabilitation companies (CRCs) that manage low and medium risk offenders. We work in partnership with the CRCs, with the courts, police and with private and voluntary sector partners in order to manage offenders safely and effectively.

Together, the NPS and the CRCs have replaced the former 35 probation trusts. View the NPS and CRC maps

Our responsibilities

We’re responsible for:

  • preparing pre-sentence reports for courts, to help them select the most appropriate sentence
  • managing approved premises for offenders with a residence requirement on their sentence
  • assessing offenders in prison to prepare them for release on licence to the community, when they will come under our supervision
  • helping all offenders serving sentences in the community to meet the requirements ordered by the courts
  • communicating with and prioritising the wellbeing of victims of serious sexual and violent offences, when the offender has received a prison sentence of 12 months or more, or is detained as a mental health patient

Our priorities

Our priority is to protect the public by the effective rehabilitation of high risk offenders, by tackling the causes of offending and enabling offenders to turn their lives around.

Joining the Victim Contact Scheme

If you are the victim of a violent or sexual crime, and the offender is sentenced to 12 months or more, you will be invited to opt in to the Victim Contact Scheme (VCS).

Joining the scheme means you’ll be given a Victim Liaison Officer who’ll:

  • explain how sentencing works
  • keep you updated on the offender’s prison sentence and release
  • tell you if the offender is eligible for a Parole Board hearing
  • tell you how to make a statement to be submitted to Parole Board hearings
  • help you request ‘licence conditions’, such as stopping the offender from contacting you or coming near your home

You choose whether or not to join the scheme, and you can change your mind about joining at any point during an offender’s sentence.

You can email vcsenquiries@justice.gov.uk if you decide to join the scheme later.

You’ll need to tell your victim liaison officer whenever you change your contact details, so they can stay in contact with you.

Divisional areas

South East and Eastern

Email: SEEdivisionaloffice.generalenquiries@probation.gsi.gov.uk

223 - 237 Borough High Street

Contains the former Probation Trusts:

  • Kent
  • Surrey and Sussex
  • Bedfordshire
  • Cambridgeshire
  • Northamptonshire
  • Essex
  • Hertfordshire
  • Norfolk & Suffolk

South West & South Central

Email: SWSCdivisionaloffice.generalenquiries@probation.gsi.gov.uk

Queensway House
The Hedges
St Georges
North Somerset
BS22 7BB

Contains the former Probation Trusts:

  • Thames Valley
  • Hampshire
  • Devon and Cornwall
  • Dorset
  • Avon and Somerset
  • Gloucestershire
  • Wiltshire

North West

Email: NWdivisionaloffice.generalenquiries@probation.gsi.gov.uk

5th Floor
Oakland House
Talbot Road
M16 0PQ

Contains the former Probation Trusts:

  • Merseyside
  • Cumbria
  • Lancashire
  • Cheshire
  • Greater Manchester

North East

Email: NEdivisionaloffice.generalenquiries@probation.gsi.gov.uk

9 Corporation Road
Co Durham

Contains the former Probation Trusts:

  • Northumbria
  • Durham Tees Valley
  • York and North Yorkshire
  • Humberside
  • West Yorkshire
  • Lincolnshire
  • South Yorkshire


Email: midlandsdivisionaloffice.generalenquiries@probation.gsi.gov.uk

18-28 Lower Essex Street
B5 6SN

Contains the former Probation Trusts:

  • Derbyshire
  • Leicestershire
  • Nottinghamshire
  • Staffordshire and West Midlands
  • Warwickshire
  • West Mercia


Email: LondonNPS.GeneralEnquiries@probation.gsi.gov.uk

223 - 237 Borough High Street

Contains the former London Probation Trust.


Email: WalesCorrespondenceRequests@noms.gsi.gov.uk

Churchill House
17 Churchill Way
CF10 2HH

Contains the former Wales Probation Trust.

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