About us

The following sets out where NFA functions have transferred, with the relevant new contact details for those areas. For strategic development and threat analysis, please contact [ECCStrategicGovernance@nca.x.gsi.gov.uk](mailto:ECCStrategicGovernance@nca.x.gsi.gov.uk). NFA staff working on the development of the NCA’s intelligence hub transferred to the [NCA](http://www.nationalcrimeagency.gov.uk/). Work to raise awareness of fraud, including delivery of cyberstreetwise, the national e-confidence campaign, transferred to the Home Office. Please contact [Cyberstreet@homeoffice.gsi.gov.uk](mailto:Cyberstreet@homeoffice.gsi.gov.uk). For government partners that require NCA corporate input, for example on PQs, other parliamentary business and ministerial briefing, contact the NCA strategy team at [ncastrategy@nca.x.gsi.gov.uk](mailto:ncastrategy@nca.x.gsi.gov.uk). For media queries regarding NCA work, contact the NCA press office at [pressoffice@nca.x.gsi.gov.uk](mailto:pressoffice@nca.x.gsi.gov.uk). Development of the counter-fraud checking service is now led by the Cabinet Office. NFA staff working on this project became NCA officers are based in the Cabinet Office. The contact email address for this work is now [FED@cabinet-office.gsi.gov.uk](mailto:FED@cabinet-office.gsi.gov.uk). Action Fraud became the responsibility of the City of London Police. To contact Action Fraud, email [contact@actionfraud.police.uk](mailto:contact@actionfraud.police.uk). *[NFA]: National Fraud Authority *[NCA]: National Crime Agency

We work with a huge range of stakeholders from across the wider government, law enforcement, industry and voluntary/charity sectors to focus and coordinate the fight against fraud in the UK. Fraudsters attack all economic sectors and parts of our society. Our fight against them is much more effective when we work together.


Our objectives are to:


Our priorities are to:

  • improve information sharing between and within the public and private sectors, in order to prevent and detect more fraud

  • increase and improve the reporting of fraud through the Action Fraud reporting centre, and to harness the information collected to achieve better prevention and enforcement of fraud

  • improve the level of support and advice given to fraud victims

  • improve public and business awareness of fraud and self-protection from it

  • improve information and knowledge, providing a centre of expertise to raise the priority of fraud, secure and use counter fraud resource appropriately and achieve better prevention and enforcement of fraud

  • working together to address the key fraud enablers and high threat areas

  • champion and coordinate the counter-fraud community, helping it become more joined up, more efficient and effective - we will do this by building relationships, sharing good practice, dealing with the gaps and overlaps and helping to streamline the counter-fraud community landscape

Who we work with

We work with organisations with an interest in reducing the fraud threat. This work crosses boundaries of commercial activity, the provision of public services and builds partnerships between the public, private and voluntary sectors. Our strategic role means co-operation and co-ordination are at the heart of our work.

We facilitate and co-ordinate activities with a wide range of public and private sector stakeholders. The enthusiastic involvement and engagement of these bodies has enabled us to openly discuss sensitive topics, broker agreements, deal with conflicts of interest and overlapping areas of responsibility and ensure delivery.

We work with banks, retailers, insurance companies, trade associations, government departments, voluntary organisations, law enforcement originations, as well as professional and statutory bodies, to achieve the goal of a hostile environment for fraudulent activity. Our relationship with the stakeholder community requires information to be willingly and openly exchanged between all the partners in this national effort to confront and eliminate fraudulent activity.

We work closely with:

City of London Police

COLP has developed a great deal of expertise in dealing with fraud and is the acknowledged lead police force for economic crime investigation. It provides a central resource for counter-fraud policing activity, with an overall objective to provide consistency and co-ordination to fraud investigations.

National Fraud Intelligence Bureau

The NFIB is a central place for analysing and assessing fraud. The NFIB is overseen by the City of London Police as part of its role as a national lead police force on fraud. The NFIB database is populated from a large number of organisations within the public and private sectors, representing industry, commerce and government. The NFIB employs analysts from both law enforcement and private sector backgrounds to sift through the raw intelligence, searching for distinct patterns of fraudulent activity and behaviour. Once a trend has been spotted, such as a identifying a persistent offender, an intelligence report will be dispatched to the relevant police forces to be used in their investigation. Individuals, police, businesses, and charities report fraud directly into the NFIB by using the national fraud reporting centre - Action Fraud.

We also work closely with a range of organisations within the counter fraud community, including:

  • Home Office, which is the lead government department for immigration and passports, drugs policy, crime policy, counter-terrorism and police. It has responsibility for police funding (including funding of the Lead Force for Fraud) - NFA is an executive agency of the Home Office
  • Cabinet Office, which oversees the National Cyber Security Programme – a major source of NFA funding
  • the National Crime Agency, which is a crime-fighting law enforcement agency responsible for leading the UK’s fight to cut serious and organised crime
  • HM Revenue and Customs, which is responsible for ensuring the correct tax is paid at the right time, whether this relates to payment of taxes received by the department or entitlement to benefits paid
  • Department for Work and Pensions, which is responsible for welfare and pension policy and is a key player in tackling child poverty
  • Department for Business, Innovation and Skills, which is committed to fostering competitive markets in the UK, EU and worldwide
  • Serious Fraud Office, which protects society from serious economic crime - it does this by preventing or disrupting economic crime in real time, investigating, prosecuting and recovering assets
  • Financial Conduct Authority, which is an independent body that regulates the financial services industry in the UK which comprises approximately 30,000 firms
  • BBA, which is the UK’s leading association for the banking and financial services sector, representing the interests of more than 240 member organisations with a worldwide presence in 180 countries
  • Financial Fraud Action UK, which is an organisation working together with Consumers, Retailers and the Police in order to help prevent fraud
  • Association of British Insurers, which represents UK insurers. They provide consumers with general information on insurance and savings products and services. They also promote best practice, transparency and high standards within the industry
  • the Charity Commission, which is the regulator for charities in England and Wales
  • all the organisations involved in Fighting Fraud Locally - a strategic approach developed by local government, for local government, that addresses the need for greater prevention and smarter enforcement

These bodies represent a community of stakeholders that are in close contact with the NFA, feeding intelligence and information into the centre of the government’s counter-fraud strategy. Representative organisations from the counter-fraud community and different sectors, with the NFA, have formed a number of task forces, forums and working groups, each working on particular fraud priority areas.

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