Office access and opening times
Times and days we are open for business and our location and contact details.
Book before you visit
Visitors who require anything other than filing paper documents will be turned away without an appointment. This is to ensure we have the appropriate people on site and can deal with your query.
You can book an appointment by contacting our Customer Support Centre, either by telephone: 0300 300 2000 or e-mailing: information@ipo.gov.uk. 24 hours’ notice of your desired appointment time is required, and confirmation of your booking will be provided.
Visitors should only bring anything relevant for the visit, no excessive baggage or prototypes etc. ID needs to be presented upon arrival.
Newport Office
Intellectual Property Office
Concept House
Cardiff Road
Newport
South Wales
NP10 8QQ
Opening Times
Visitor appointments are available to take place between 9am-5pm.
Please allow sufficient time for your visit to enable us to resolve your query by 5pm.
We accept visits for the sole purpose of filing documents 24 hours a day, 7 days a week.
Weekends and bank holidays
The office is deemed to be closed on weekends, Good Friday, Christmas Day and all England and Wales bank holidays for all types of business, except for the filing of new applications not claiming priority. If documents are filed for these types of business at times when the office is deemed to be closed, they will receive an official filing date of the next working day.
Any official time period which expires on a weekend or any other day on which the office is closed is extended to the next working day.
Disabled access
Information on disabled facilities for customers and visitors.
London Office
Intellectual Property Office
3rd Floor
10 Victoria Street
London
SW1H 0NB
Disabled access
Information on disabled facilities for customers and visitors to the Intellectual Property Office.
Contact details
You can contact the Intellectual Property Office via the following methods:
- to file forms and documents, e-mail: forms@ipo.gov.uk
- for any other enquiries, email: information@ipo.gov.uk
- telephone: 0300 300 2000
- outside the UK: +44 (0)1633 814000
- textphone: 0300 0200 015
Our Customer Support Centre is open Monday to Friday, 9am until 5pm. If you telephone us shortly before 5pm, we will do our best to fully answer your question(s). If your query is likely to take some time beyond 5pm to resolve, we will notify you early in the call and will arrange to call you the next working day during our opening hours at a time to suit you.
How to file documents with us
More information is available in our guide on how to file documents with the Intellectual Property Office.
International and European applications
The Office will receive and process European and International patent and trade mark applications filed directly with us under the Patent Co-operation Treaty, European Patent Convention, Madrid Protocol systems. The hours of business for filing these applications and any associated documents are the same as above for the filing of UK patent and trade mark applications.
Hours of business
| Class of business | Opening hours for patents, trade marks and designs |
|---|---|
| The filing of new applications NOT claiming priority | All days and at all times |
| The filing of new applications which claim priority | Midnight Monday to 11:59pm Friday |
| Renewal of existing IP rights | Midnight Monday to 11:59pm Friday |
| The filing of all other forms and documents | Midnight Monday to 11:59pm Friday |
| Any other class of business | Monday to Friday, 9am to 5pm |