Office access and opening times

Times and days we are open for business and our location and contact details.

Office address

Main office

Intellectual Property Office
Concept House
Cardiff Road
South Wales
NP10 8QQ

London office

Intellectual Property Office
3rd Floor
10 Victoria Street

Travel directions

Visiting our Newport office? View a map and get directions

Visiting our London office? View a map

We have an electric vehicle charging point available for visitor use at our Newport site. This is a Fastcharge 7kW charger with two Type 2 sockets. Please contact the office in advance to check availability.

Disabled access

Information on disabled facilities for customers and visitors to the Intellectual Property Office.

Contact details

  • Email:
  • Telephone: 0300 300 2000
  • Outside the UK: +44 (0)1633 814000
  • Textphone: 0300 0200 015

Opening times

Class of business Opening hours for patents and trade marks Opening hours for designs
The filing of new applications NOT claiming priority All days and at all times Monday to Friday, 9am to 11:59pm

9am to 1pm Saturday
The filing of new applications which claim priority Midnight Monday to 11:59pm Friday Monday to Friday, 9am to 11:59pm
Renewal of existing IP rights Midnight Monday to 11:59pm Friday Monday to Friday, 9am to 11:59pm
The filing of all other forms and documents Midnight Monday to 11:59pm Friday Monday to Friday, 9am to 11:59pm
Any other class of business Monday to Friday, 9am to 5pm Monday to Friday, 9am to 5pm

Our Information Centre is open Monday to Friday, 9am until 5pm. If you telephone us shortly before 5pm, we will do our best to fully answer your question(s). If your query is likely to take some time beyond 5pm to resolve, we will notify you early in the call and will arrange to call you the next working day during our opening hours at a time to suit you.

Similarly, if you are visiting the office, please allow sufficient time for your visit to enable us to resolve your query by 5pm. We recommend that you contact us before visiting so that we can discuss your visit and provide the best service to you.

Weekends and bank holidays

The office is deemed to be closed on weekends, Good Friday, Christmas Day and all England and Wales bank holidays for all types of business, except for the filing of new applications not claiming priority. If documents are filed for these types of business at times when the office is deemed to be closed, they will receive an official filing date of the next working day.

Any official time period which expires on a weekend or any other day on which the office is closed is extended to the next working day.

London Office

Following the introduction of new Covid-19 restrictions, as part of the national lockdown in England from January 2021, the IPO’s London office has been closed to all but critical workers.

This means that customers are unable to gain access to file in person. It also means that the London post room is not operating so no paperwork will be processed.

If customers need to submit papers by post then Concept House, our Newport office, remains open.

The London office will remain closed at least until 19 July when current restrictions will be reviewed.

How to file documents with us

More information is available in our guide on how to file documents with the Intellectual Property Office.