Equality and diversity

We're committed to promoting equality, fairness and respect. Our customers can expect to be treated in a manner that promotes understanding, dignity and respect.

Our aim is to create a working environment where diversity is recognised, valued and celebrated. We take care to assess the impact of our policies and their implementation on race, religion and belief, gender, disability, sexual orientation and age equality.

Our commitment

We will:

  • recognise the diverse needs of our customers in the development, access and provision of our services

  • provide clear information about our services in ways that are accessible and meet customer needs

  • monitor and evaluate services to ensure that they do not unfairly discriminate against particular groups

  • provide a safe and accessible working environment, in which individuals’ values, identities and cultures are respected

  • endeavour to employ a workforce that reflects, at all grades, the diversity of the community we serve and society as a whole

  • treat all our customers, partners and staff with dignity and respect

  • provide opportunities for development for all our staff to realise their full potential

  • take positive action where necessary to make sure opportunities are offered on a fair and equal basis