Social media use

Details of Highways England social media usage and policies.

Highways England Twitter accounts

Corporate account


Regional feeds












Highways England Twitter policy

Highways England runs a number of Twitter channels to help people plan their journey and arrive at their destination safely. These channels are managed by the communications team on behalf of colleagues across Highways England.

Most of the feeds are dedicated to live traffic information for a particular area. This information is supplied by our National Traffic Operations Centre and is an automated service, linking back to our website. We may also use selected information from other organisations, such as the Met Office, where we think this will be useful to help you plan your journey.

Apart from the automated traffic information, our tweets will include alerts about:

  • Announcements and reminders relevant to the particular holiday period, or journey planning in general
  • Links to travel advice we have issued - such as around weather warnings or major events
  • New content published on our website
  • New content uploaded to other digital channels
  • Feedback about use of the service


If you follow us on Twitter we may follow you back. Being followed by us does not imply endorsement of any kind.

We will update and monitor our Twitter account during office hours, Monday to Friday, although live traffic information feeds will operate round the clock. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback, ideas and engagement from all our followers, and may add our own comments from time to time. Where there is a theme we will endeavour to post relevant content, often with a link to our website or other information source. However, we are not able to reply individually to messages we receive via Twitter.

We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.

We read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed to the relevant colleagues in Highways England. The channels are not always monitored in real time, so you should not use Twitter to report incidents. Please report these via Highways England’s customer contact centre on 0300 123 5000.

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website. This is also included in our Twitter profiles.


We may use hashtags so that our tweets are picked up by people discussing a particular topic, however use of this hashtag should not be taken to mean that Highways England endorses any views or description of events implied by that hashtag.


Highways England photography is now available on Flickr.


Highways England videos are all available on our YouTube channel.

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