Social media use

What we share and how we monitor our social media channels.

This page relates to social media accounts monitored by Forest Services within the Forestry Commission. There are other accounts managed by other parts of the Forestry Commission, relating to the Public Forest Estate, details of which can be found on Forestry England’s website

Our social media accounts are monitored during office hours (Monday to Friday, 9 to 5pm) by our Information and Communications Team. Contact them at FS.Comms@forestrycommission.gov.uk.

Twitter

If you follow us on @ForestryComm you can expect to see links to announcements, available funding, information about changes to regulations, photos, videos and occasional live event coverage. We may also share information from others that we think might be of interest to you.

Following

Forestry Commission follows a range of Twitter users. Being followed by us does not represent endorsement of any kind.

Replies and direct messages

We’re always happy for people to direct questions, queries and comments to us via Twitter and we aim to respond to all queries as quickly as possible.

In some cases we may need to consult a specialist to ensure we give you the right information, which may mean we take longer to answer. In these cases we’ll keep you informed of what we’re doing. We may have to ask you to contact us by phone or email in some circumstances in order that your query can be answered properly.

We reserve the right not to respond to queries, and in some cases may remove comments, which:

  • are offensive, indecent or include obscene material or abusive images and literature
  • includes material which can reasonably be considered as harassment of, or insulting to, other people or organisations
  • include libellous statements. In law, this means a statement that lowers the reputation of a person or organisation in the eyes of a reasonable person

Freedom of Information requests

We welcome requests made under the Freedom of Information (FOI) Act however it helps us to provide a prompt and full response if you can submit these using email rather than through social media. If you know which of our offices holds the information you seek, please get in touch with that office direct using our contact details page.

So we can provide a full response to your request you’ll need to provide your name and address (this can be an electronic address such as email). You can refer to the guidance on submitting a freedom of information request or send your request to:

FOI Requests

Information Rights – Commissioners’ Office
Forestry Commission
620 Bristol Business Park
Coldharbour Lane

Bristol
BS16 1EJ

Our staff on social media

Some of our staff use social media to talk about their work at the Forestry Commission. These accounts are monitored and managed by the individuals named on the account. As a result we cannot guarantee the same levels of service on these accounts as you will receive via our corporate account.

Information shared by our staff on personal social media accounts reflects the views of the individual and may not represent the views of Forestry Commission England.