Research at FCO

Providing feedback on the Foreign and Commonwealth Office (FCO) services.

The FCO promotes the United Kingdom’s interests overseas, supporting our citizens and businesses around the globe. We offer a wide range of services handling anything from a major crisis evacuation to the issue of emergency travel documents or verification of a document.

We aim to provide a high quality service and are keen to receive feedback which we use to assess and improve the way our services are provided.

If you would like to provide feedback on our services then you can do so through our complaints procedure page.

If you have been a consular customer and have provided your contact details as part of that service, you may be approached by one of our research partners to provide feedback about your experience.

If you do not wish for your contact details to be passed to our research partner, please email consular.research@fco.gov.uk, providing your name, email address and the name of the service you received.

Alternatively you can opt out by providing your name, email address and the name of the service you received to a member of FCO’s consular staff.