Providing feedback on the Foreign and Commonwealth Office (FCO) services.
The FCO promotes the United Kingdom’s interests overseas, supporting our citizens and businesses around the globe. We offer a wide range of services handling anything from a major crisis evacuation to the issue of emergency travel documents or verification of a document.
We aim to provide a high quality service and are keen to receive feedback which we use to assess and improve the way our services are provided.
We work with a small number of partner research agencies to formally collect feedback about our services. If you have been a consular customer and have provided your contact details as part of that service, you may be approached by one of our research partners to provide feedback about your experience.
If you do not wish for your contact details to be passed to our research partner, please email email@example.com, providing your name, email address and the name of the service you received.
We offer opportunities online to opt out of the research process. We may also approach you in writing to offer you the opportunity to take part in feedback programmes and to highlight how to opt out should you not wish to be involved.