What we share and how we moderate comments on our social media channels, including Twitter, YouTube and Facebook.
Our social media guidance document explains how we manage our social media accounts and the service that you can expect to receive from us via these channels.
PDF, 144KB, 4 pages
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It includes information about:
- when we are available and other ways you can contact us
- what we post
- how we will respond to queries
- when we may not be able to respond
- where we have other social media accounts
- how we manage requests for information
- how our staff use social media
- how you can provide us with feedback about our social media services
Environment Agency social media accounts
Our official social media accounts can be found at:
- Twitter: main Environment Agency account
- Twitter: local and staff accounts
- Creating a better place blog
Environment Agency Twitter Alerts
You can now sign up to receive Twitter Alerts from our national Twitter account, @EnvAgency.
When Twitter Alerts are used
We use Twitter Alerts to send critical warning information to our customers via Twitter. We will only use Twitter Alerts to share urgent information about a significant risk to life or the environment as a result of flooding or an environmental incident. Examples of when we use Twitter Alerts to share warnings include:
- imminent flooding to property
- pollution which presents a risk to the public
- a failure of waterways structure which presents a hazard to the public or property
How to sign up for Twitter Alerts
If you follow @EnvAgency on Twitter, our Twitter Alerts will appear with an orange bell symbol within your timeline. Find out more about Twitter Alerts
You can also sign up to receive our Twitter Alerts via text message and push notifications to your mobile phone or tablet. Sign up for Twitter Alerts from the Environment Agency
The best way to receive notifications of flood warnings for your local area is to sign up for flood warnings
Local Twitter accounts
If you follow our local or staff Twitter accounts, you will receive our warning messages as normal tweets. These accounts do not have Twitter Alerts functionality, but will retweet Alerts sent from @EnvAgency.