Social media use

How we use social media and blogs to communicate with you.

Our social media and blogs

We use Facebook, Twitter, YouTube and blogs to communicate with you.

We also use Flickr to publish our images, which some people can use free of charge.

Facebook

We have 3 Facebook pages:

We’ll delete:

  • abusive, racist, sexist, homophobic or comments we consider to be inflammatory
  • nuisance comments considered to be spam
  • personal information, like telephone numbers, address details and driving licence numbers
  • posts or content within posts (such as video) that identify individual DVSA staff members
  • posts which clearly advertise commercial activity or make requests for donations or money, unless agreed in advance with DVSA

We publish a full set of ‘house rules’ on each of our Facebook pages.

Being ‘liked’ by one of our pages doesn’t imply endorsement of any kind.

Twitter

We have a number of Twitter accounts:

You can also communicate directly with some of our teams:

  • @DVSA_HelpMe for questions about learning to drive, driving tests, and driving instructor services
  • @DVSAdigital for updates on how we’re designing services and content to meet the needs of users
  • @DVSAPressOffice for updates about DVSA in the media, links to broadcast coverage and interview requests
  • @DVSAFraud for updates about investigations (where appropriate), and to report suspected illegal driving instruction

Responses from DVSA

Responses to customer questions sent to the @DVSAgovuk and @HighwayCodeGB Twitter accounts will be either from the account itself, or @DVSA_HelpMe.

We can ‘mute’ or ‘block’ any Twitter follower who uses abusive, racist, sexist, or homophobic language in their tweets or direct messages when engaging with any of our accounts.

Following DVSA

We may follow you on Twitter - being followed by us doesn’t imply endorsement of any kind.

Retweets from DVSA

On Twitter, we’ll retweet you if you ask us to publicise an event or activity you’re doing for charity (like Sport Relief, Children in Need or a local charity), and there’s a connection with your work and DVSA’s - for example, if you’re a driving instructor.

We retweet (without being asked) tweets which we consider relevant to our policies. Retweets from DVSA’s Twitter accounts don’t imply endorsement of any kind.

YouTube

We have a YouTube channel which has short videos about about learning to drive, lorries and bus, MOTs and other road safety matters.

On YouTube we:

  • don’t publish any abusive, racist, sexist, homophobic or comments we consider to be inflammatory
  • will add videos with a road safety interest to our playlists from time to time, but this does not imply endorsement by DVSA

We don’t accept requests to be added as a contact on individuals’ YouTube accounts.

Reusing our videos

You can stream our videos from YouTube, embed them in your website, or link to them.

However, you’re not allowed to:

  • download our videos from YouTube
  • reupload our videos to your own YouTube channel or other video sharing service

Flickr

We have a Flickr channel which is an online library of road safety-related images that the press and news media can use and share, free of charge.

However, you must acknowledge Crown copyright.

Blogs

We have 4 blogs:

  • Despatch - which offers official advice and information for driver and rider trainers
  • Matters of Testing – which offers official advice and information for MOT garages and testers
  • Moving On – which offers official advice and information for truck, bus and van operators and drivers
  • DVSA digital - which tells you how we’re designing services and content to meet the needs of users

Moderation policy

We encourage and welcome open, lively debate, but the decision to publish comments received on our sites remains at our discretion.

The views expressed by any third parties are solely theirs and are not necessarily endorsed by DVSA. You must follow our guidelines when submitting comments.

We reserve the right to modify these guidelines at any time.

Moderation guidelines

We pre-moderate all comments we receive.

This means that comments aren’t published instantly. They’re checked by moderators, Monday to Friday, 9am to 5pm. We aim to process comments as quickly as possible - and usually within 5 working days.

This is not about censoring your views. It’s to make sure that comments relate to the particular subject being discussed. Moderation won’t be used to suppress legitimate, reasoned discussion.

About you

To contribute to this site you will need to be aged 16 or over.

You’re not allowed to impersonate other people - either well-known people or other members of this site.

What you post

We’ll normally approve comments for publication as long as they:

  • are on-topic – don’t post messages that are not related
  • respect other people – comments shouldn’t be malicious or offensive in nature, and should not constitute a personal attack on a person’s character
  • don’t incite hatred on the basis of race, religion, gender, nationality or sexuality or any other personal characteristic
  • don’t reveal personal details, like private addresses, phone numbers, email addresses or other online contact details
  • are reasonably concise, and don’t constitute spamming of the site
  • don’t impersonate or falsely claim to represent a person or organisation
  • aren’t party political in nature - this is a government website and comments used for party political purposes can’t be published for propriety reasons
  • don’t include swearing, hate-speech or obscenity
  • don’t break the law – this includes libel, condoning illegal activity, and breaking copyright
  • don’t advertise commercial products and services – you can mention relevant products and services as long as they support your comment
  • are in English – unfortunately, we do not currently have the resource to moderate comments in other languages

Comments are turned off on blog posts after 60 days.

We reserve the right to suspend comments at any time.

Responding to comments

We read every comment, and respond where and when we can. We make no commitment to respond to every individual comment.

General terms and conditions

We can’t engage on issues of party politics or answer questions which break the general house rules.

We can change our policy and terms and conditions at any time.

We’re not responsible for the advertising content on social media websites, and we don’t choose which adverts appear on our pages.

We accept no responsibility for social media websites being unavailable.

Open Government Licence

Under the Open Government Licence, you’re free to:

  • copy, publish, distribute and transmit the information
  • adapt the information
  • exploit the information commercially and non-commercially for example, by combining it with other information, or by including it in your own product or application

You must acknowledge the source of the information by including this attribution statement:

Contains public sector information licensed under the Open Government Licence v3.0

There are different rules about reusing our YouTube videos.